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Our Policies 

Clear policies help us maintain a safe and enjoyable experience for both dogs and their owners. Please take a moment to review them so we can work together to create the best possible environment for your pup

Non Holiday 

  • Balance will be collected at the end of your stay.
  • 10% down payment are required to secure reservation.
  • Month of December subject to Christmas up charge, up to $5 per dog.

Holidays (Christmas, Thanksgiving, 4th of July, Memorial Day, Labor Day)

  • All Holiday reservations require a 50% deposit at the time you make your boarding reservation.
  • If we do not have a deposit for your reservation within one week of your reservation, it may be cancelled.
  • Cancellations prior to a holiday reservation and “no-shows” forfeit their deposit. If you cancel your reservation within 11 day prior to your booking you will receive a refund 
  • Spring Break (month of march) reservations require a 50% deposit at the time you make your boarding reservation.
  • Deposits are required to secure your reservation. Many times, we are full and have to turn pet parents away and then people do not show up for their reservation.
  • Deposits cannot be used as credit toward other services.
  • Holiday and peak times will be subject to a seasonal surcharge of $3 per night, per dog.

Cancellation Policy

  • If you cancel within 10 days of your stay, you will get an account credit.
  • If you cancel within 7 days of your stay, then your deposit is forfeited!!

Note: Cancellations immediately prior to a holiday reservation and “no-shows” forfeit their deposit.

All refunds on deposits or any services sold are subject to a 3% processing fee.

Vaccinees 
  • Required Vaccinations: Rabies, Distemper/Parvo (DHPP), and Bordetella.
  • Proof of Vaccination: Must be provided before services begin.
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 Late Policy

Grace Period: A [10]-minute grace period is allowed for drop-offs and pick-ups. After this window, late fees may apply.

Late Drop-Offs: If you arrive late, training or boarding adjustments may be necessary to avoid disruption to scheduled activities.

Late Pick-Ups: Dogs must be picked up by the agreed-upon time. Late fees will be applied after [10] minutes past the scheduled time.

Communication: If running late, please notify us as soon as possible to make arrangements.

No-Shows: Missed appointments without prior notice may result in forfeited services or additional charges.


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