Our Policies
Clear policies help us create a safe, calm, and positive experience for every dog in our care. Please review the information below so we can work together to provide the best possible environment for your pup.
Reservations & Payments (Non-Holiday)
- Final balance is due at the end of your dog’s stay
- A 10% deposit is required to secure all reservations
- December bookings are subject to a holiday surcharge of up to $5 per dog
Holiday & Peak Dates
(Christmas, Thanksgiving, Fourth of July, Memorial Day, Labor Day, Spring Break)
- Holiday reservations require a 50% deposit at the time of booking
- Reservations without a deposit after 7 days may be cancelled
- Cancellations or no-shows during holiday periods forfeit the deposit
- Spring Break (March) follows the same 50% deposit requirement
- Deposits cannot be applied to other services
- Holiday and peak stays may include a seasonal surcharge of $3 per night, per dog
Cancellation Policy
- 10+ days’ notice: Account credit will be issued
- Within 7 days: Deposit is forfeited
- Holiday cancellations & no-shows: Deposit is forfeited
Please note:
All refunds (when applicable) are subject to a 3% processing fee.
Vaccination Requirements
For the safety of all dogs in our care, proof of the following vaccinations is required before services begin:
- Rabies
- Distemper/Parvo (DHPP)
- Bordetella
Drop-Off & Pick-Up Policy
- A 10-minute grace period is allowed for drop-offs and pick-ups
- Late arrivals may require schedule adjustments
- Pick-ups beyond the grace period may incur late fees
- If you are running late, please contact us as soon as possible
No-Show Policy
Missed appointments without prior notice may result in forfeited services and additional charges.